FAQs

You can find below frequently asked questions for both personal (small quantity) and business (large quantity) purchases. If you can't find an answer to your question below, please contact our team.

 

FOR PERSONAL PURCHASES
(small quantity / retail)

Where can I buy SHUTER products in my city, country or area?

First, please check the Agents page to find out if there is an official SHUTER Agent in your area. If there is, you can contact them directly on the details provided.

If there is no agent listed for your area, please contact our sales staff via the form on the Contact Us page.

In your message, please include:

  • your location (city/state/country)
  • what products you would like to purchase, including product number and quantity (find product numbers on the Products page or in the catalog)

Do not forget to fill out the contact form in full, including all of your contact details, so we are able to contact you promptly.

Do you sell your products retail?

Internationally, SHUTER partners with a number of agents, distributors, and retailers. To find out if there is a SHUTER retail partner in your area, please contact our sales staff via the form on the Contact Us page.

In your message, please include:

  • your location (city/state/country)
  • what products you would like to purchase, including product number and quantity (find product numbers on the Products page or in the catalog)

Do not forget to fill out the contact form in full, including all of your contact details, so we are able to contact you promptly.

If you wish to purchase SHUTER products in Taiwan, please visit MyShuterStore.

Can I buy your products online?

Internationally, SHUTER partners with a number of online retailers. To find out if there is a SHUTER online retailer in your area, please contact our sales staff via the form on the Contact Us page.

In your message, please include:

  • your location (city/state/country)
  • what products you would like to purchase, including product number and quantity (find product numbers on the Products page or in the catalog)

Do not forget to fill out the contact form in full, including all of your contact details, so we are able to contact you promptly.

If you wish to purchase SHUTER products in Taiwan, please visit MyShuterStore.

Where can I find the catalog and a full price list?

The latest SHUTER catalog is available for download on our Downloads page.

Because SHUTER is sold around the world through our network of agents, distributors, and retailers, prices will vary across countries and areas. To find out if SHUTER products are available for sale in your area, visit our Agents page or contact our sales staff via the form on the Contact Us page.

In your message, please include:

  • your location (city/state/country)
  • what products you would like to purchase, including product number and quantity (find product numbers on the Products page or in the catalog)

Do not forget to fill out the contact form in full, including all of your contact details, so we are able to contact you promptly.

Can I buy replacement parts and accessories?

In most cases, replacement parts or accessories are not available for SHUTER products. However, we still encourage you to contact our sales staff via the form on the Contact Us page to make an enquiry.

Do you have instructions on how to assemble/disassemble your products? What about product user guides?

You can find instructions on how to assemble/disassemble and use SHUTER products on the Videos page and the Downloads page.​ If you cannot find what you need, please contact our team here and we will do our best to help you.

 

FOR BUSINESS PURCHASES
(large quantity)

Do you have any agents or distributors in my city, country or area?

First, please check the Agents page to find out if there is an official SHUTER Agent in your area. If there is, you can contact them directly on the details provided.

If there is no agent listed for your area, please contact our sales staff via the form on the Contact Us page.

In your message, please include:

  • your location (city/state/country)
  • what products you would like to purchase, including product number and quantity (find product numbers on the Products page or in the catalog)
  • some information about your company, including your business area and your company website

Do not forget to fill out the contact form in full, including all of your contact details, so we are able to contact you promptly.

Where can I find the catalog and a full price list?

The lastest SHUTER catalog is available for download on our Downloads page.

For pricing of SHUTER products, you will need to contact our sales staff via the form on the Contact Us page.

In your message, please include:

  • your location (city/state/country)
  • what products you would like to purchase, including product number and quantity (find product numbers on the Products page or in the catalog)
  • some information about your company, including your business area and your company website

Do not forget to fill out the contact form in full, including all of your contact details, so we are able to contact you promptly.

Can you provide me with a list of your best selling products?

The SHUTER sales team are ready and waiting to advise you on not only our best selling products, but also which products might be the right fit for your business or needs. Just send us your request via the form on the Contact Us page.​​

In your message, please include:

  • your location (city/state/country)
  • what products you would like to purchase, including product number and quantity (find product numbers on the Products page or in the catalog)
  • some information about your company, including your business area and your company website

Do not forget to fill out the contact form in full, including all of your contact details, so we are able to contact you promptly.

What is the MOQ (Minimum Order Quantity) of the item/s I want to buy?

MOQs vary across products. In the first instance, please check the latest SHUTER catalog (download here) to see if the product/s you are interested in have an MOQ listed next to them. If you cannot find an MOQ for the product/s you are interested in, please contact our sales staff via the form on the Contact Us page.

In your message, please include:

  • your location (city/state/country)
  • what products you would like to purchase, including product number and quantity (find product numbers on the Products page or in the catalog)
  • some information about your company, including your business area and your company website

Do not forget to fill out the contact form in full, including all of your contact details, so we are able to contact you promptly.

Can you include detailed information about each product (weight, volume, which currency you are using, etc. in the quotation?

Of course we can! Just let our highly experienced SHUTER sales staff know what you need, and we will try our very best to deliver it to you. Contact our sales team here.

Can I ask to alter a product, such as separating parts, adding or taking away drawers, etc.?

Some SHUTER products are able to be modified, while some are not. It is best to contact our SHUTER sales staff to ask whether the product you are interested in can be modified. Contact our team here.

With a cutting-edge R&D department and half-a-century of manufacturing experience in steel and plastic storage solutions, SHUTER is ready and waiting to take on your special OEM/ODM projects. Contact our team here.

How long will your company take to deliver the products I have ordered?

Delivery of your order will depend on numerous factors, including the size of the shipment, your location, and your preferred shipment method. It is best to ask the SHUTER sales staff member you are dealing with about the shipment details, or contact our team here to ask in advance of placing your order.

Do you ship internationally?

Yes, SHUTER ships internationally. Contact our team here to place your order with us today!

Do you have instructions on how to assemble/disassemble your products? What about product user guides?

You can find instructions on how to assemble/disassemble and use SHUTER products on the Videos page and the Downloads page.​ If you cannot find what you need, please contact our team here and we will do our best to help you.

 

Can't find an answer to your question? Please contact the SHUTER team here.